ERPi founders, advisors, and management consist of senior executives with an average 30 years of Federal experience. These senior executives have as a collateral duty the responsibility for marketing the ERPi mission to current and former Federal technology, process, and policy executives. ERPi personnel recruit at job fairs and seminars that focus on current and former Federal personnel and Federal contractors. In addition, ERPi is actively involved in the George Mason School of Public Policy in order to identify and recruit experienced Federal domain, process, or technology executives currently in pursuit of an advanced policy degree, ERPi is aware of the overall downsizing of federal agencies through budget constraint and retirement. Through our aggressive recruiting techniques, our extraordinary compensation package, and our goal of total employee ownership, ERPi is able to identify and retain a qualified pool of Federal executives and contractors to fulfill our current and planned contract obligations. This effort is reflected in high customer satisfaction and retention. In a recent performance survey that ERPi completed for an Army RFP effort, ERPi was rated by our customers with a Summary Performance Rating of 93 out of 100 which is meant to provide a measure that is "indicative of likely overall performance."

Capability to Manage the Effort and the Team
For this procurement, ERPi has teamed with AMSEC/SAIC. We have been working with together for over 5 years primarily through SAIC's Systems Engineering & Integration (SE&I, through SPAWAR) and SeaPort prime contracts. During this time we have been using their reporting interfaces for program management and contract performance so we are very comfortable with the type of systems and interfaces we would expect to use for SeaPort-e. As we become familiar with the type of tasks being requested by SeaPort-e users, we would anticipate adding new strategic subcontractors during subsequent enrollment periods to provide a robust vehicle with a market-driven suite of services. Since we have an existing relationship with our subcontractor on a similar vehicle, we believe this greatly reduces our risk in managing this contract but we also recognize that the key to strong project management and control is reliance on effective processes and experienced, insightful personnel. We will apply our fully integrated capabilities and resources to reach objectives and ensure quality, cost effectiveness, and timely performance of each task. Through participative management, customer and employee feedback, teamwork, and training, ERPi will continuously improve employee skills, communication, and workflow processes. Specifically, we will accomplish the following objectives: · Monitor customer satisfaction with the support services received; assess risks in operations, ensure superior vendor performance; and guarantee commitment to quality and customer satisfaction within our own organization by continually performing internal and external reviews of quality, cost, and schedule performance.
· Exploit our experience and connections to provide SeaPort-e clients access to leading experts and technology strategists.
· Establish and maintain a highly ethical work environment that promotes teamwork and contributes cost-effective solutions to technical challenges.
· Improve decision-making through reliable management of information and data through collaborative planning tools and processes.
· Require detailed task reports from all managers (regardless of company) to identify and measure progress, problems, and solutions.
· Establish measurable personnel and management goals to maintain a skilled workforce.
· Develop, institutionalize, and gain acceptance for smarter ways of doing business as we continually seek innovative solutions to minimize risk, improve work processes, and aggressively reduce costs.

When SeaPort-e task order solicitations of interest are posted on the web site, ERPi will review the task to break the work down to its lowest task level and map the tasks in a logical flow of activities. Identifying all outputs from tasks and subtasks required of the contractor, ERPi will then evaluate team members' qualifications against the requirements of the task to ensure the most qualified team members are proposed. Prior to submission of the proposal, ERPi will determine the optimum subcontract type and mix to ensure that the Navy receives the highest quality products and services at the most economical price.

Ability to Manage Change to Preserve Stability and Maintain Technical Expertise in the Workforce
Task orientation, proficiency training, cross-training, and continued professional education provide our workforce the skills and knowledge necessary to keep up-to-date on current technologies, trends, and best business practices in the workplace. Cross-training in functional areas will provide our staff with the flexibility to meet schedule changes or respond to emergencies. ERPi will also strive to anticipate the need for additional or specialized technical training under certain circumstances (for example, when major enhancements or upgrades are made to software or systems). When this occurs, we will use our senior staff members to cross-train junior employees who have demonstrated the initiative and aptitude to expand their knowledge. Under management supervision, we will groom these employees to gradually take over routine tasks. This type of on-the-job training produces a highly productive workforce by giving our employees the opportunities to advance their careers while minimizing training costs. The resultant cost savings will ultimately be passed to the Government.

Ability to Monitor and Maximize Quality
The ERPi organization is focused on customer and project lines. An ERPi Managing Partner is assigned to our two primary customer constituencies, Department of Defense and Civilian Agencies. These two Managing Partners report directly to the President/CEO and have primary responsibility for delivering services and specialized consultants to our customers. Within our DoD and Civilian consulting practices individual contracts and customers are assigned to Managing Consultants that act as ERPi Project Managers. ERPi Project Managers fulfill ERPi obligations to our clients and deliver all services, reports, and consulting products. In addition to management and delivery of services, specialists are responsible for providing of specific domain, process, technology, and policy expertise within the consulting engagements. This organizational approach provides delivery and leadership responsibility by Managing Consultants and Partners and ensures quality and consistency in our consulting expertise.

Quality Assurance is designed into the ERPi organizational approach. Managing Consultants are responsible for the delivery of services, compliance with contract requirements, and accountability for time and expenses. While Managing Consultants deliver and develop consulting products in accordance with our contract requirements and customer requests, Managing Partners review and approve all deliverables and resources committed to the individual projects. The Domain and Quality organization is responsible for the delivery of expertise and resources in compliance with the contract definition and position requirements. The Domain and Quality organization acts across the DoD and Civilian Agency practices to deliver personnel and products with specialized expertise in domain, process, technology, and policy. New resource requirements are submitted to line Managing Partners and staff Domain and Quality experts simultaneously to ensure quality and compliance. The President/CEO is responsible for the coordination of the delivery and quality organizations.

Approach to Guarantee Responsiveness to and Cooperation With Customers
Our approach to ensuring timely performance and minimizing performance risk on any contract or task focuses on proven task planning and control procedures, continuous customer interface, and effective risk management procedures. These procedures are designed to identify potential problems or risk areas, promptly assess alternatives for resolution, and develop mitigation plans. However, the most important function in performance management and measurement is project scheduling. We have adapted to both anticipated and unpredictable task demands to accommodate evolutionary task situations and project complexities. By focusing on the project schedule, we are able to most accurately manage performance. Our task management cost-control process focuses on strict adherence to development of task and budget plans and schedules, as well as continuous monitoring via informal daily assessment and formal weekly and monthly management reviews. In conjunction with task planning, budget estimates are generated for effective cost control. These estimates include direct labor in each category, and other direct costs such as travel, materials, training, overtime, and miscellaneous charges.

Approach to Problem Resolution
ERPi is proactive in the identification and resolution of potential issues at the lowest level possible, as early as possible, allowing those closest to the problem to address issues and implement corrective actions without unnecessary senior management intervention. Our approach to correcting problems and implementing preventive measures is embodied in a continuous improvement process that empowers all members of a project team to identify problems and recommend solutions at the time they are first noted. We conduct periodic quality audits to help identify and correct problems between scheduled reviews. These audits help to identify systemic problems and implement long-term solutions. This practice provides the customer with all the necessary information they need to keep informed on all aspects the job throughout the entire life of the project. Our first line managers are responsible for regular interaction with customers. Through regular interaction with customers, ERPi expects to identify issues and resolve problems before they become formal issues. During performance under the SeaPort-e contract and issuance of any task orders, ERPi managers will meet with the customer at the onset of tasking to ensure expectations are understood, schedules set, and feedback methodology is in place. By carefully monitoring performance, we expect to be able to provide any mid-course corrections if needed without impacting the customer.