VA Office of Veterans Access to Care (OVAC)
ERPi has had the opportunity to provide program management support to VA’s Office of Veterans Access to Care (OVAC), including project management, data analysis, communications, program evaluation, change management and web administration. Our team works onsite with clients to deliver timely, accessible healthcare to every Veteran that VA serves, when he or she needs it. I am a communications consultant and provide broad support for OVAC leadership to analyze patient wait-time data, support the creation of new policy, and provide strategic communications planning for VA staff, community providers, Veterans, and the public.
Why This Work Matters
Too many Veterans have had to wait too long to get primary, specialty or mental health care in recent years. Our job as trusted advisors is to bring together OVAC leadership and frontline VA medical center staff, to understand shared and differing challenges, and facilitate solutions and outcomes that directly impact Veteran care. For example, our team launched a public-facing website that 1) shows Veterans’ satisfaction with the care they receive, and 2) tells Veterans how quickly they can be seen in their nearest VA facility. This effort to improve Veterans’ Experience was widely praised by healthcare organizations nationwide.
Making a Difference
Veterans have served and fought for our country, and they deserve high-quality healthcare including primary, specialty, and mental health care. Our team not only worked with VA leadership to identify highly impactful, highly feasible solutions at the outset of the access crisis, but we also helped stand up the OVAC in 2016 for long-term improvement. We work with OVAC leadership and front-line staff every single day to meet their most pressing access needs — including data analysis, internal and external communications, training, policy analysis, and overall change management. We wear many different hats, but we all have the same goal: Improve the access and quality of care that Veterans receive.
And we’ve helped VA make incredible steps to improve the care it provides. All 168 VA Medical Centers now have same-day services in both primary care and mental health. Less than a year ago, only 52 VAMCs had same-day services. ERPi played an essential role in making this happen. I’m proud to say I was a part of it.